Frequently Asked Questions

Our online will maker is available to residents in Arizona, California, Florida, New York, Pennsylvania, and Texas.

At this time, our online will maker is only available to residents of Arizona, California, Florida, and Texas. Add your name to our online will maker waitlist to be the first to find out when we launch in your state!

Everyone needs a will! No matter age or income, a will is essential for the transfer of your assets and puts you in control of electing an executor and the guardian of your children and pets.

For your will, you’ll be asked to provide:

• Basic Information about yourself and your family
• The name of the individual(s) that you will name as Executor, Beneficiary, and Guardian
• Information about your assets

To download a copy of your will, log in to your account, go to my plans, and head over to the will and testament section of your account.

It will take as little as 10 minutes to complete your document. We’ve simplified our will into three easy sections that makes it simple for you to create a legally valid will.

The Postage strives to provide you with the best experience when creating your will. We make it easy to fill out all your important information, complete and preview your will in less than 20 minutes, and all BEFORE providing any payment information.

If you are not 100% satisfied with your completed documents and your overall experience, please contact us to request a refund within 30 days of your purchase. The money-back guarantee does not apply if you have downloaded and/or shared the documents.

Attorney Support Refund Policy: To request a refund for Attorney Support, please contact us within 7 days of your purchase.

To request a refund, please contact us at help@thepostage.com, with the following information:

• Your name
• Email address
• Date of purchase
• A detailed reason for requesting your return

Setting up an account is easy! Visit www.thepostage.com and click the orange “Sign Up” button in the upper right of the home screen to create your account. Once you set up your profile and start using the platform, you’re on your way to planning for your future.

Resetting your password is easy to do. Simply click the “Forgot Your Password” link on the login page. You will receive an email at the address associated with your account containing the next steps for resetting your password.

The Postage is for anyone who wants to create and organize their estate plans, safely store their information, and plan for their future — no matter what stage of life you are in. Here are a few life events and circumstances that can make opening an account with the postage the right decision for you:

• Marriage
• Birth or adoption of a child
• New medical diagnosis
• Aging parents

No, you don’t have to fill out every section. You should complete the sections that are most relevant to your personal situation. Even completing just a couple of sections of your account will save hours for yourself and your loved ones in case of an emergency.

Yes, the information that you share within your Postage account is protected with bank-level security and fraud protection, ensuring your privacy and peace of mind. We provide the following guarantees about our platform:

• No one will know you have an account on The Postage unless you invite or refer someone specifically.
• Any recommendations for products and services you see come from behavioral data, not third parties accessing your information.
• You are in charge of your documents, planning, messaging, and affairs. No one at the Postage can see them, much less interact with them.
• Only delegates you approve can see your profile – and even then, only what you approve. No one can talk to The Postage about you without your express permission.

Read more about our security features.

Your Delegates will have access to your passwords once they have reported passing and it has been verified by The Postage.

Yes! At the Postage, we understand that planning your funeral is a difficult task. Proper planning now puts you in control of what happens to your body and saves your loved ones precious time that they can dedicate to fulfilling your final wishings and celebrating your life. Plus, it’s a great way to display your unique personality and communicate what’s important to you after you’re gone.

With our safe and secure online platform, you can record your last wishes and funeral preferences as part of your estate plan and then schedule to release the necessary details to your delegates upon your passing.

The last wishes feature in your account allows you to inform your loved ones about any preferences or wishes you have.

Here you can document details that you want to be included in your obituary, or, if you choose, you can upload one that you have written yourself. For your convenience, the text boxes automatically save.

Shared files represent the information you have uploaded to your account that you have decided to either share now or after your passing.

• If you select to share them now, the files will be sent to the assigned contact(s).
• If you select to share them later, they will be sent after death.

In either situation, an email will be sent to the assigned delegate letting them know you have shared a file with them. They will have to create an account to be granted access if they do not have one already.

You will personally assign delegates via your digital address book. Click on the contact’s name to see a button that says “Add Delegates.”

To revoke delegate access, go through the same process, and click the ”Remove Delegate” button near that contact’s name.

Before you pass, delegates only see specific documents that you authorize. After your passing is confirmed, delegates will have read-only access to all details inside of your account. Therefore, you should be sure you are assigning trustworthy individuals to be the delegates to your account.

After delegates report your passing and the verification process is complete, delegates are granted read-only access to your account.

Your delegate is the individual that you appoint to receive special read-only access to your Postage account once you have passed away.
The executor of your will is the person that you appoint to legally handle the matters of your estate.

Verification of documents should take between 1-2 business days. If you have not heard back within that time frame, please feel free to contact Customer Support.

To verify the passing of an account owner, we will accept:

• Death registration form
• Burial permit form
• Obituary
• Death certificate

Any other forms will be subject to review.